Ok for all of you that know, I am a HUGE fan of Skinactives. I have used their products for over a year now. I order LOTS of my DIY supplies from them as well. Even though they have had their issues of Hannah not being the most pleasant person, I have always continued to support and promote their products, until NOW!!!
I placed a rather large order ($250) about 2 weeks ago. One of the items in that order was Let's Make Collagen Serum. I opened it this week to use and it had loads of gritty stuff in it. Which sometimes this happens. I totally understand, as I make my own C serum and have the same problems at times. Anytime I have had grit or any issue with Skinactives they have been very helpful to correct the problem. This time, I sent an email to Jonatan, he didn't get back to me, Hannah did. We have gone back and fourth with emails, this was her last email to me today-
*I am sorry about the inconvenience, it is a difficult serum to make but very effective.
Let the particles sediment rather than shaking the bottle.
Hannah*
Ok, can you believe she would send this back as an answer?? Mind you, I order a TON from them!! Even if I didn't, you don't ever just blow off a unhappy customer!!! I know when I make my OWN serum if there is grit something didn't dissolve properly. This doesn't take a rocket scientist to figure this out!!! I am completely amazed Hannah would send this email back to me and tell me to let the grit settle???!!!! WOW.
Trust me, you don't want to know what my response back to her was. It wasn't very nice-
So, if you are going to order from Skinactives, I wish you the best of luck if you are not satisfied with their products!!!
I placed a rather large order ($250) about 2 weeks ago. One of the items in that order was Let's Make Collagen Serum. I opened it this week to use and it had loads of gritty stuff in it. Which sometimes this happens. I totally understand, as I make my own C serum and have the same problems at times. Anytime I have had grit or any issue with Skinactives they have been very helpful to correct the problem. This time, I sent an email to Jonatan, he didn't get back to me, Hannah did. We have gone back and fourth with emails, this was her last email to me today-
*I am sorry about the inconvenience, it is a difficult serum to make but very effective.
Let the particles sediment rather than shaking the bottle.
Hannah*
Ok, can you believe she would send this back as an answer?? Mind you, I order a TON from them!! Even if I didn't, you don't ever just blow off a unhappy customer!!! I know when I make my OWN serum if there is grit something didn't dissolve properly. This doesn't take a rocket scientist to figure this out!!! I am completely amazed Hannah would send this email back to me and tell me to let the grit settle???!!!! WOW.
Trust me, you don't want to know what my response back to her was. It wasn't very nice-
So, if you are going to order from Skinactives, I wish you the best of luck if you are not satisfied with their products!!!