Eve Lom cleanser is her hero product. It is an oily/wax consistency that smells very herbal. Personally, I use nothing else. It removes eye make, tones and exfoliates all in one. It comes with a muslin cloth and instructions for facial massage. It is pricey, yes but it is miraculous. I had terrible persistent acne on my chin and using this has helped me enormously. Eve is all about paring your routine down and allowing you skin to carry out it's own function properly.