Hi. I have recently purchased 3 products from Fair & Flawless, along with they gave me 2 samples. The samples came with no instructions or names so I called and spoke with Allison and she would not give me a chance to even talk. I had emailed twice with all my frustration about not getting a skin care specialist to call me back and she said I was rude. Then she said that they don't need my business. I was just so lost for words. This is making me feel like their company is a hoax. You call the company and u never get a hold of a specialist - seems like the only one u get is Allison. I have so much more to say but just want to know if any others have gone thru this madness with F&F?