Annie,
It is sad when that cannot be done, not that the company did not try to say "hey we are here, and we want to help you" Read the terms and conditions that you signed whenever you joined this forum.....the will not allow a company to defend themselves like that. Sometimes in order to provide good suggestions on THIS blog, or hey you should try this trick, someone must stand in the shadows and suggest them.
Personally, I use this product and love it. Took some time to learn how to use it, but it was worth the time it took to learn.
I use to work for a forum like this affiliated with Yahoo, and we would "Moderate" who could blog....if you said you were from the company that the blog was in regards to you were BANNED! I guarantee this company tried to do this....I have seen them doing this on other blogs. One even states she is the director of Customer Relations, her name is Susan, and the title is "Tell me about your concerns!" Google Luminess Air Reviews and go to Rateitall site and informercial-reviews site
There is no such things as freedom of speech in a blog, everything is checked and reviewed by a moderator.......If they do no like who you are or what you have to say they remove your blog and ban you log in. They are the gestapo of the blogs!
Watch...I guarantee I will be banned and this blog removed by the end of the day.
Thanks,
Heather K.