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When you return a product, it seems to me, that you are responsible for getting the product back to the company and if it is lost or damaged the carrier would be responsible not the company you bought this from. The blame game is silly. Adults take responsibilty for their actions. FexEx lost my package and I had to file a form for Luminess to send to FedEx to get my product reshipped. It took about two weeks and FedEx rejected the claim but Luminess believed me and reshipped the product again to me. I am now a happy user and get consistently good customer service.
 
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