Wow fawnie did they really? That to mean is horrible customer service. Anytime I had a color issue in a product I either got a full refund/ and or exchange. That is really too bad they said to use something even if it turned brick red.Chunch
that's the conundrum we all have about these products! The company says the yellow color is "OK", but to me YELLOW = oxidized in a C serum.
that makes two of us. I wouldn't use it if it was yellow and in my drawer! Send it back!![]()
I have written the company once and their answer was, "It's OK to use the products until they turn a brick- or blood-red."
No, they actually said it's OK to use it UNTIL it turns red. Mine turned a dark yellow and I msged them about it. I threw it away. Pity. It was expensive.Wow fawnie did they really? That to mean is horrible customer service. Anytime I had a color issue in a product I either got a full refund/ and or exchange. That is really too bad they said to use something even if it turned brick red.![]()
You know, I wonder if they do something to stabilize it. Did you by any chance check the pH? I would love to know what the pH of their colored serums is. A yellow color might not been oxidized after all. I have not purchased one of these myself to know but sure am curious.No, they actually said it's OK to use it UNTIL it turns red. Mine turned a dark yellow and I msged them about it. I threw it away. Pity. It was expensive.
The magic ingredient is......BS!! That's my opinion-Yes, that's what they say, but why do they add a coloring ingredient that obscures any oxidation from the consumer? Could it be that they want us to think their already-beginning-to-oxidize serums are OK so we'll buy them? Surely they wouldn't lie to us....would they? I wonder what this magic ingredient is....?